Computer Maintenance

You may not realize it, but your computer and your car have something in common: they both need regular maintenance. No, you don't need to change your computer's oil. But you should be updating your software, keeping your antivirus subscription up to date, and checking for spyware. Read on to learn what you can do to help improve your computer's security.

Getting started

Here are some basics maintenance tasks you can do today to start improving your computer's security. Be sure you make these part of your ongoing maintenance as well.

* Sign up for software update e-mail notices. Many software companies will send you e-mail whenever a software update is available. This is particularly important for your operating system (e.g., Microsoft or Macintosh), your antivirus program, and your firewall.

* Register your software. If you still have registration forms for existing software, send them in. And be sure to register new software in the future. This is another way for the software manufacturer to alert you when new updates are available.

* Install software updates immediately.

When you get an update notice, download the update immediately and install it. (Remember, downloading and installing are two separate tasks.)

An ounce of prevention

A few simple steps will help you keep your files safe and clean.

* Step 1: Update your software

* Step 2: Backup your files

* Step 3: Use antivirus software and keep it updated

* Step 4: Change your passwords

Developing ongoing maintenance practices

Now that you've done some ground work, it's time to start moving into longer term maintenance tasks. These are all tasks that you should do today (or as soon as possible) to get started. But for best results, make these a part of a regular maintenance schedule. We recommend setting aside time each week to help keep your computer secure.

* Back up your files. Backing up your files simply means creating a copy of your computer files that you can use in the event the originals are lost. (Accidents can happen.) To learn more read our tips for backing up information.

* Scan your files with up to date antivirus software. Use your antivirus scan tool regularly to search for potential computer viruses and worms. Also, check your antivirus program's user manual to see if you can schedule an automatic scan of your computer. To learn more, read our tips for reducing your virus risk.

* Change your passwords. Using the same password increases the odds that someone else will discover it. Change all of your passwords regularly (we recommend monthly) to reduce your risk. Also, choose your passwords carefully. To learn more, read our tips for creating stronger passwords.

Making a schedule

One of the best ways to help protect your computer is to perform maintenance regularly. To help you keep track, we suggest making a regular "appointment" with your computer. Treat it like you would any other appointment. Record it in your datebook or online calendar, and if you cannot make it, reschedule. Remember, you are not only helping to improve your computer, you are also helping to protect your personal information.

Basic Security Enhancements

10 Fast and Free Security Enhancements.

Before you spend a day time on security, there are many precautions you can take that will protect you against the most common threats.

1. Check Windows Update and Office Update regularly (http://office.microsoft.com/productupdates); have your Office CD ready. Windows Me, 2000, and XP users can configure automatic updates. Click on the Automatic Updates tab in the System control panel and choose the appropriate options.

2. Install a personal firewall. Both SyGate (www.sygate.com) and ZoneAlarm (www.zonelabs.com) offer free versions.

3. Install a free spyware blocker. Our Editors' Choice ("Spyware," April 22) was SpyBot Search & Destroy (http://security.kolla.de). SpyBot is also paranoid and ruthless in hunting out tracking cookies.

4. Block pop-up spam messages in Windows NT, 2000, or XP by disabling the Windows Messenger service (this is unrelated to the instant messaging program). Open Control Panel | Administrative Tools | Services and you'll see Messenger. Right-click and go to Properties. Set Start-up Type to Disabled and press the Stop button. Bye-bye, spam pop-ups! Any good firewall will also stop them.

5. Use strong passwords and change them periodically. Passwords should have at least seven characters; use letters and numbers and have at least one symbol. A decent example would be f8izKro@l. This will make it much harder for anyone to gain access to your accounts.

6. If you're using Outlook or Outlook Express, use the current version or one with the Outlook Security Update installed. The update and current versions patch numerous vulnerabilities.

7. Buy antivirus software and keep it up to date. If you're not willing to pay, try Grisoft AVG Free Edition (Grisoft Inc., www.grisoft.com). And doublecheck your AV with the free, online-only scanners available at www.pandasoftware.com/activescan and http://housecall.trendmicro.com.

8. If you have a wireless network, turn on the security features: Use MAC filtering, turn off SSID broadcast, and even use WEP with the biggest key you can get.

9. Join a respectable e-mail security list, such as the one found at our own Security Supersite at http://security.ziffdavis.com, so that you learn about emerging threats quickly and can take proper precautions.

10. Be skeptical of things on the Internet. Don't assume that e-mail "From:" a particular person is actually from that person until you have further reason to believe it's that person. Don't assume that an attachment is what it says it is. Don't give out your password to anyone, even if that person claims to be from "support." 

Computer Acronyms

ADSL - Asymmetric Digital Subscriber Line

AGP - Accelerated Graphics Port

ALI - Acer Labs, Incorporated

ALU - Arithmetic Logic Unit

AMD - Advanced Micro Devices

APC - American Power Conversion

ASCII - American Standard Code for Information Interchange

ASIC - Application Specific Integrated Circuit

ASPI - Advanced SCSI Programming Interface

AT - Advanced Technology

ATI - ATI Technologies Inc.

ATX - Advanced Technology Extended

--- B ---

BFG - BFG Technologies

BIOS - Basic Input Output System

BNC - Barrel Nut Connector

--- C ---

CAS - Column Address Signal

CD - Compact Disk

CDR - Compact Disk Recorder

CDRW - Compact Disk Re-Writer

CD-ROM - Compact Disk - Read Only Memory

CFM - Cubic Feet per Minute (ft�/min)

CMOS - Complementary Metal Oxide Semiconductor

CPU - Central Processing Unit

CTX - CTX Technology Corporation (Commited to Excellence)

--- D ---

DDR - Double Data Rate

DDR-SDRAM - Double Data Rate - Synchronous Dynamic Random Access Memory

DFI - DFI Inc. (Design for Innovation)

DIMM - Dual Inline Memory Module

DRAM - Dynamic Random Access Memory

DPI - Dots Per Inch

DSL - See ASDL

DVD - Digital Versatile Disc

DVD-RAM - Digital Versatile Disk - Random Access Memory

--- E ---

ECC - Error Correction Code

ECS - Elitegroup Computer Systems

EDO - Extended Data Out

EEPROM - Electrically Erasable Programmable Read-Only Memory

EPROM - Erasable Programmable Read-Only Memory

EVGA - EVGA Corporation

--- F ---

FC-PGA - Flip Chip Pin Grid Array

FDC - Floppy Disk Controller

FDD - Floppy Disk Drive

FPS - Frame Per Second

FPU - Floating Point Unit

FSAA - Full Screen Anti-Aliasing

FS - For Sale

FSB - Front Side Bus

--- G ---

GB - Gigabytes

GBps - Gigabytes per second or Gigabits per second

GDI - Graphical Device Interface

GHz - GigaHertz

--- H ---

HDD - Hard Disk Drive

HIS - Hightech Information System Limited

HP - Hewlett-Packard Development Company

HSF - Heatsink-Fan

--- I ---

IBM - International Business Machines Corporation

IC - Integrated Circuit

IDE - Integrated Drive Electronics

IFS- Item for Sale

IRQ - Interrupt Request

ISA - Industry Standard Architecture

ISO - International Standards Organization

--- J ---

JBL - JBL (Jame B. Lansing) Speakers

JVC - JVC Company of America

- K ---

Kbps - Kilobits Per Second

KBps - KiloBytes per second

--- L ---

LG - LG Electronics

LAN - Local Area Network

LCD - Liquid Crystal Display

LDT - Lightning Data Transport

LED - Light Emitting Diode

--- M ---

MAC - Media Access Control

MB � MotherBoard or Megabyte

MBps - Megabytes Per Second

Mbps - Megabits Per Second or Megabits Per Second

MHz - MegaHertz

MIPS - Million Instructions Per Second

MMX - Multi-Media Extensions

MSI - Micro Star International

--- N ---

NAS - Network Attached Storage

NAT - Network Address Translation

NEC - NEC Corporation

NIC - Network Interface Card

--- O ---

OC - Overclock (Over Clock)

OCZ - OCZ Technology

OEM - Original Equipment Manufacturer

--- P ---

PC - Personal Computer

PCB - Printed Circuit Board

PCI - Peripheral Component Interconnect

PDA - Personal Digital Assistant

PCMCIA - Peripheral Component Microchannel Interconnect Architecture

PGA - Professional Graphics Array

PLD - Programmable Logic Device

PM - Private Message / Private Messaging

PnP - Plug 'n Play

PNY - PNY Technology

POST - Power On Self Test

PPPoA - Point-to-Point Protocol over ATM

PPPoE - Point-to-Point Protocol over Ethernet

PQI - PQI Corporation

PSU - Power Supply Unit

--- R ---

RAID - Redundant Array of Inexpensive Disks

RAM - Random Access Memory

RAMDAC - Random Access Memory Digital Analog Convertor

RDRAM - Rambus Dynamic Random Access Memory

ROM - Read Only Memory

RPM - Revolutions Per Minute

--- S ---

SASID - Self-scanned Amorphous Silicon Integrated Display

SCA - SCSI Configured Automatically

SCSI - Small Computer System Interface

SDRAM - Synchronous Dynamic Random Access Memory

SECC - Single Edge Contact Connector

SODIMM - Small Outline Dual Inline Memory Module

SPARC - Scalable Processor ArChitecture

SOHO - Small Office Home Office

SRAM - Static Random Access Memory

SSE - Streaming SIMD Extensions

SVGA - Super Video Graphics Array

S/PDIF - Sony/Philips Digital Interface

--- T ---

TB - Terabytes

TBps - Terabytes per second

Tbps - Terabits per second

TDK - TDK Electronics

TEC - Thermoelectric Cooler

TPC - TipidPC

TWAIN - Technology Without An Important Name

--- U ---

UART - Universal Asynchronous Receiver/Transmitter

USB - Universal Serial Bus

UTP - Unshieled Twisted Pair

--- V ---

VCD - Video CD

VPN - Virtual Private Network

--- W ---

WAN - Wide Area Network

WTB - Want to Buy

WYSIWYG - What You See Is What You Get

--- X ---

XGA - Extended Graphics Array

XFX - XFX Graphics, a Division of Pine

XMS - Extended Memory Specification

XT - Extended Technology

Best Keyboard Shortcuts

Getting used to using your keyboard exclusively and leaving your mouse behind will make you much more efficient at performing any task on any Windows system. I use the following keyboard shortcuts every day:

Windows key + R = Run menu

This is usually followed by:

cmd = Command Prompt

iexplore + "web address" = Internet Explorer

compmgmt.msc = Computer Management

dhcpmgmt.msc = DHCP Management

dnsmgmt.msc = DNS Management

services.msc = Services

eventvwr = Event Viewer

dsa.msc = Active Directory Users and Computers

dssite.msc = Active Directory Sites and Services

Windows key + E = Explorer

ALT + Tab = Switch between windows

ALT, Space, X = Maximize window

CTRL + Shift + Esc = Task Manager

Windows key + Break = System properties

Windows key + F = Search

Windows key + D = Hide/Display all windows

CTRL + C = copy

CTRL + X = cut

CTRL + V = paste

Also don't forget about the "Right-click" key next to the right Windows key on your keyboard. Using the arrows and that key can get just about anything done once you've opened up any program.

Keyboard Shortcuts

[Alt] and [Esc] Switch between running applications

[Alt] and letter Select menu item by underlined letter

[Ctrl] and [Esc] Open Program Menu

[Ctrl] and [F4] Close active document or group windows (does not work with some applications)

[Alt] and [F4] Quit active application or close current window

[Alt] and [-] Open Control menu for active document

Ctrl] Lft., Rt. arrow Move cursor forward or back one word

Ctrl] Up, Down arrow Move cursor forward or back one paragraph

[F1] Open Help for active application

Windows+M Minimize all open windows

Shift+Windows+M Undo minimize all open windows

Windows+F1 Open Windows Help

Windows+Tab Cycle through the Taskbar buttons

Windows+Break Open the System Properties dialog box

acessability shortcuts

Right SHIFT for eight seconds........ Switch FilterKeys on and off.

Left ALT +left SHIFT +PRINT SCREEN....... Switch High Contrast on and off.

Left ALT +left SHIFT +NUM LOCK....... Switch MouseKeys on and off.

SHIFT....... five times Switch StickyKeys on and off.

NUM LOCK...... for five seconds Switch ToggleKeys on and off.

explorer shortcuts

END....... Display the bottom of the active window.

HOME....... Display the top of the active window.

NUM LOCK+ASTERISK....... on numeric keypad (*) Display all subfolders under the selected folder.

NUM LOCK+PLUS SIGN....... on numeric keypad (+) Display the contents of the selected folder.

NUM LOCK+MINUS SIGN....... on numeric keypad (-) Collapse the selected folder.

LEFT ARROW...... Collapse current selection if it's expanded, or select parent folder.

RIGHT ARROW....... Display current selection if it's collapsed, or select first subfolder.

Type the following commands in your Run Box (Windows Key + R) or Start Run

devmgmt.msc = Device Manager

msinfo32 = System Information

cleanmgr = Disk Cleanup

ntbackup = Backup or Restore Wizard (Windows Backup Utility)

mmc = Microsoft Management Console

excel = Microsoft Excel (If Installed)

msaccess = Microsoft Access (If Installed)

powerpnt = Microsoft PowerPoint (If Installed)

winword = Microsoft Word (If Installed)

frontpg = Microsoft FrontPage (If Installed)

notepad = Notepad

wordpad = WordPad

calc = Calculator

msmsgs = Windows Messenger

mspaint = Microsoft Paint

wmplayer = Windows Media Player

rstrui = System Restore

netscp6 = Netscape 6.x

netscp = Netscape 7.x

netscape = Netscape 4.x

waol = America Online

control = Opens the Control Panel

control printers = Opens the Printers Dialog

internetbrowser

type in u're adress "google", then press [Right CTRL] and [Enter]

add www. and .com to word and go to it

For Windows XP:

Copy. CTRL+C

Cut. CTRL+X

Paste. CTRL+V

Undo. CTRL+Z

Delete. DELETE

Delete selected item permanently without placing the item in the Recycle Bin. SHIFT+DELETE

Copy selected item. CTRL while dragging an item

Create shortcut to selected item. CTRL+SHIFT while dragging an item

Rename selected item. F2

Move the insertion point to the beginning of the next word. CTRL+RIGHT ARROW

Move the insertion point to the beginning of the previous word. CTRL+LEFT ARROW

Move the insertion point to the beginning of the next paragraph. CTRL+DOWN ARROW

Move the insertion point to the beginning of the previous paragraph. CTRL+UP ARROW

Highlight a block of text. CTRL+SHIFT with any of the arrow keys

Select more than one item in a window or on the desktop, or select text within a document. SHIFT with any of the arrow keys

Select all. CTRL+A

Search for a file or folder. F3

View properties for the selected item. ALT+ENTER

Close the active item, or quit the active program. ALT+F4

Opens the shortcut menu for the active window. ALT+SPACEBAR

Close the active document in programs that allow you to have multiple documents open simultaneously. CTRL+F4

Switch between open items. ALT+TAB

Cycle through items in the order they were opened. ALT+ESC

Cycle through screen elements in a window or on the desktop. F6

Display the Address bar list in My Computer or Windows Explorer. F4

Display the shortcut menu for the selected item. SHIFT+F10

Display the System menu for the active window. ALT+SPACEBAR

Display the Start menu. CTRL+ESC

Display the corresponding menu. ALT+Underlined letter in a menu name

Carry out the corresponding command. Underlined letter in a command name on an open menu

Activate the menu bar in the active program. F10

Open the next menu to the right, or open a submenu. RIGHT ARROW

Open the next menu to the left, or close a submenu. LEFT ARROW

Refresh the active window. F5

View the folder one level up in My Computer or Windows Explorer. BACKSPACE

Cancel the current task. ESC

SHIFT when you insert a CD into the CD-ROM drive Prevent the CD from automatically playing.

Use these keyboard shortcuts for dialog boxes:

To Press

Move forward through tabs. CTRL+TAB

Move backward through tabs. CTRL+SHIFT+TAB

Move forward through options. TAB

Move backward through options. SHIFT+TAB

Carry out the corresponding command or select the corresponding option. ALT+Underlined letter

Carry out the command for the active option or button. ENTER

Select or clear the check box if the active option is a check box. SPACEBAR

Select a button if the active option is a group of option buttons. Arrow keys

Display Help. F1

Display the items in the active list. F4

Open a folder one level up if a folder is selected in the Save As or Open dialog box. BACKSPACE

If you have a Microsoft Natural Keyboard, or any other compatible keyboard that includes the Windows logo key and the Application key , you can use these keyboard shortcuts:

Display or hide the Start menu. WIN Key

Display the System Properties dialog box. WIN Key+BREAK

Show the desktop. WIN Key+D

Minimize all windows. WIN Key+M

Restores minimized windows. WIN Key+Shift+M

Open My Computer. WIN Key+E

Search for a file or folder. WIN Key+F

Search for computers. CTRL+WIN Key+F

Display Windows Help. WIN Key+F1

Lock your computer if you are connected to a network domain, or switch users if you are not connected to a network domain. WIN Key+ L

Open the Run dialog box. WIN Key+R

Open Utility Manager. WIN Key+U

accessibility keyboard shortcuts:

Switch FilterKeys on and off. Right SHIFT for eight seconds

Switch High Contrast on and off. Left ALT+left SHIFT+PRINT SCREEN

Switch MouseKeys on and off. Left ALT +left SHIFT +NUM LOCK

Switch StickyKeys on and off. SHIFT five times

Switch ToggleKeys on and off. NUM LOCK for five seconds

Open Utility Manager. WIN Key+U

shortcuts you can use with Windows Explorer:

Display the bottom of the active window. END

Display the top of the active window. HOME

Display all subfolders under the selected folder. NUM LOCK+ASTERISK on numeric keypad (*)

Display the contents of the selected folder. NUM LOCK+PLUS SIGN on numeric keypad (+)

Collapse the selected folder. NUM LOCK+MINUS SIGN on numeric keypad (-)

Collapse current selection if it's expanded, or select parent folder. LEFT ARROW

Display current selection if it's collapsed, or select first subfolder. RIGHT ARROW

23 Ways To Speed ur Win XP,Not just Defrag

Since defragging the disk won't do much to improve Windows XP performance, here are 23 suggestions that will. Each can enhance the performance and reliability of your customers' PCs. Best of all, most of them will cost you nothing.

1.) To decrease a system's boot time and increase system performance, use the money you save by not buying defragmentation software -- the built-in Windows defragmenter works just fine -- and instead equip the computer with an Ultra-133 or Serial ATA hard drive with 8-MB cache buffer.

2.) If a PC has less than 512 MB of RAM, add more memory. This is a relatively inexpensive and easy upgrade that can dramatically improve system performance.

3.) Ensure that Windows XP is utilizing the NTFS file system. If you're not sure, here's how to check: First, double-click the My Computer icon, right-click on the C: Drive, then select Properties. Next, examine the File System type; if it says FAT32, then back-up any important data. Next, click Start, click Run, type CMD, and then click OK. At the prompt, type CONVERT C: /FS:NTFS and press the Enter key. This process may take a while; it's important that the computer be uninterrupted and virus-free. The file system used by the bootable drive will be either FAT32 or NTFS. I highly recommend NTFS for its superior security, reliability, and efficiency with larger disk drives.

4.) Disable file indexing. The indexing service extracts information from documents and other files on the hard drive and creates a "searchable keyword index." As you can imagine, this process can be quite taxing on any system.

The idea is that the user can search for a word, phrase, or property inside a document, should they have hundreds or thousands of documents and not know the file name of the document they want. Windows XP's built-in search functionality can still perform these kinds of searches without the Indexing service. It just takes longer. The OS has to open each file at the time of the request to help find what the user is looking for.

Most people never need this feature of search. Those who do are typically in a large corporate environment where thousands of documents are located on at least one server. But if you're a typical system builder, most of your clients are small and medium businesses. And if your clients have no need for this search feature, I recommend disabling it.

Here's how: First, double-click the My Computer icon. Next, right-click on the C: Drive, then select Properties. Uncheck "Allow Indexing Service to index this disk for fast file searching." Next, apply changes to "C: subfolders and files," and click OK. If a warning or error message appears (such as "Access is denied"), click the Ignore All button.

5.) Update the PC's video and motherboard chipset drivers. Also, update and configure the BIOS. For more information on how to configure your BIOS properly, see this article on my site.

6.) Empty the Windows Prefetch folder every three months or so. Windows XP can "prefetch" portions of data and applications that are used frequently. This makes processes appear to load faster when called upon by the user. That's fine. But over time, the prefetch folder may become overloaded with references to files and applications no longer in use. When that happens, Windows XP is wasting time, and slowing system performance, by pre-loading them. Nothing critical is in this folder, and the entire contents are safe to delete.

7.) Once a month, run a disk cleanup. Here's how: Double-click the My Computer icon. Then right-click on the C: drive and select Properties. Click the Disk Cleanup button -- it's just to the right of the Capacity pie graph -- and delete all temporary files.

8.) In your Device Manager, double-click on the IDE ATA/ATAPI Controllers device, and ensure that DMA is enabled for each drive you have connected to the Primary and Secondary controller. Do this by double-clicking on Primary IDE Channel. Then click the Advanced Settings tab. Ensure the Transfer Mode is set to "DMA if available" for both Device 0 and Device 1. Then repeat this process with the Secondary IDE Channel.

9.) Upgrade the cabling. As hard-drive technology improves, the cabling requirements to achieve these performance boosts have become more stringent. Be sure to use 80-wire Ultra-133 cables on all of your IDE devices with the connectors properly assigned to the matching Master/Slave/Motherboard sockets. A single device must be at the end of the cable; connecting a single drive to the middle connector on a ribbon cable will cause signaling problems. With Ultra DMA hard drives, these signaling problems will prevent the drive from performing at its maximum potential. Also, because these cables inherently support "cable select," the location of each drive on the cable is important. For these reasons, the cable is designed so drive positioning is explicitly clear.

10.) Remove all spyware from the computer. Use free programs such as AdAware by Lavasoft or SpyBot Search & Destroy. Once these programs are installed, be sure to check for and download any updates before starting your search. Anything either program finds can be safely removed. Any free software that requires spyware to run will no longer function once the spyware portion has been removed; if your customer really wants the program even though it contains spyware, simply reinstall it. For more information on removing Spyware visit this Web Pro News page.

11.) Remove any unnecessary programs and/or items from Windows Startup routine using the MSCONFIG utility. Here's how: First, click Start, click Run, type MSCONFIG, and click OK. Click the StartUp tab, then uncheck any items you don't want to start when Windows starts. Unsure what some items are? Visit the WinTasks Process Library. It contains known system processes, applications, as well as spyware references and explanations. Or quickly identify them by searching for the filenames using Google or another Web search engine.

12.) Remove any unnecessary or unused programs from the Add/Remove Programs section of the Control Panel.

13.) Turn off any and all unnecessary animations, and disable active desktop. In fact, for optimal performance, turn off all animations. Windows XP offers many different settings in this area. Here's how to do it: First click on the System icon in the Control Panel. Next, click on the Advanced tab. Select the Settings button located under Performance. Feel free to play around with the options offered here, as nothing you can change will alter the reliability of the computer -- only its responsiveness.

14.) If your customer is an advanced user who is comfortable editing their registry, try some of the performance registry tweaks offered at Tweak XP.

15.) Visit Microsoft's Windows update site regularly, and download all updates labeled Critical. Download any optional updates at your discretion.

16.) Update the customer's anti-virus software on a weekly, even daily, basis. Make sure they have only one anti-virus software package installed. Mixing anti-virus software is a sure way to spell disaster for performance and reliability.

17.) Make sure the customer has fewer than 500 type fonts installed on their computer. The more fonts they have, the slower the system will become. While Windows XP handles fonts much more efficiently than did the previous versions of Windows, too many fonts -- that is, anything over 500 -- will noticeably tax the system.

18.) Do not partition the hard drive. Windows XP's NTFS file system runs more efficiently on one large partition. The data is no safer on a separate partition, and a reformat is never necessary to reinstall an operating system. The same excuses people offer for using partitions apply to using a folder instead. For example, instead of putting all your data on the D: drive, put it in a folder called "D drive." You'll achieve the same organizational benefits that a separate partition offers, but without the degradation in system performance. Also, your free space won't be limited by the size of the partition; instead, it will be limited by the size of the entire hard drive. This means you won't need to resize any partitions, ever. That task can be time-consuming and also can result in lost data.

19.) Check the system's RAM to ensure it is operating properly. I recommend using a free program called MemTest86. The download will make a bootable CD or diskette (your choice), which will run 10 extensive tests on the PC's memory automatically after you boot to the disk you created. Allow all tests to run until at least three passes of the 10 tests are completed. If the program encounters any errors, turn off and unplug the computer, remove a stick of memory (assuming you have more than one), and run the test again. Remember, bad memory cannot be repaired, but only replaced.

20.) If the PC has a CD or DVD recorder, check the drive manufacturer's Web site for updated firmware. In some cases you'll be able to upgrade the recorder to a faster speed. Best of all, it's free.

21.) Disable unnecessary services. Windows XP loads a lot of services that your customer most likely does not need. To determine which services you can disable for your client, visit the Black Viper site for Windows XP configurations.

22.) If you're sick of a single Windows Explorer window crashing and then taking the rest of your OS down with it, then follow this tip: open My Computer, click on Tools, then Folder Options. Now click on the View tab. Scroll down to "Launch folder windows in a separate process," and enable this option. You'll have to reboot your machine for this option to take effect.

23.) At least once a year, open the computer's cases and blow out all the dust and debris. While you're in there, check that all the fans are turning properly. Also inspect the motherboard capacitors for bulging or leaks. For more information on this leaking-capacitor phenomena, you can read numerous articles on my site.

Following any of these suggestions should result in noticeable improvements to the performance and reliability of your customers' computers. If you still want to defrag a disk, remember that the main benefit will be to make your data more retrievable in the event of a crashed drive.

A Basic Guide to Internet

The Internet is a computer network made up of thousands of networks worldwide. No one knows exactly how many computers are connected to the Internet. It is certain, however, that these number in the millions.

No one is in charge of the Internet. There are organizations which develop technical aspects of this network and set standards for creating applications on it, but no governing body is in control. The Internet backbone, through which Internet traffic flows, is owned by private companies.

All computers on the Internet communicate with one another using the Transmission Control Protocol/Internet Protocol suite, abbreviated to TCP/IP. Computers on the Internet use a client/server architecture. This means that the remote server machine provides files and services to the user's local client machine. Software can be installed on a client computer to take advantage of the latest access technology.

An Internet user has access to a wide variety of services: electronic mail, file transfer, vast information resources, interest group membership, interactive collaboration, multimedia displays, real-time broadcasting, shopping opportunities, breaking news, and much more.

The Internet consists primarily of a variety of access protocols. Many of these protocols feature programs that allow users to search for and retrieve material made available by the protocol.

COMPONENTS OF THE INTERNET

WORLD WIDE WEB

The World Wide Web (abbreviated as the Web or WWW) is a system of Internet servers that supports hypertext to access several Internet protocols on a single interface. Almost every protocol type available on the Internet is accessible on the Web. This includes e-mail, FTP, Telnet, and Usenet News. In addition to these, the World Wide Web has its own protocol: HyperText Transfer Protocol, or HTTP. These protocols will be explained later in this document.

The World Wide Web provides a single interface for accessing all these protocols. This creates a convenient and user-friendly environment. It is no longer necessary to be conversant in these protocols within separate, command-level environments. The Web gathers together these protocols into a single system. Because of this feature, and because of the Web's ability to work with multimedia and advanced programming languages, the Web is the fastest-growing component of the Internet.

The operation of the Web relies primarily on hypertext as its means of information retrieval. HyperText is a document containing words that connect to other documents. These words are called links and are selectable by the user. A single hypertext document can contain links to many documents. In the context of the Web, words or graphics may serve as links to other documents, images, video, and sound. Links may or may not follow a logical path, as each connection is programmed by the creator of the source document. Overall, the Web contains a complex virtual web of connections among a vast number of documents, graphics, videos, and sounds.

Producing hypertext for the Web is accomplished by creating documents with a language called HyperText Markup Language, or HTML. With HTML, tags are placed within the text to accomplish document formatting, visual features such as font size, italics and bold, and the creation of hypertext links. Graphics and multimedia may also be incorporated into an HTML document. HTML is an evolving language, with new tags being added as each upgrade of the language is developed and released. The World Wide Web Consortium (W3C), led by Web founder Tim Berners-Lee, coordinates the efforts of standardizing HTML. The W3C now calls the language XHTML and considers it to be an application of the XML language standard.

The World Wide Web consists of files, called pages or home pages, containing links to documents and resources throughout the Internet.

The Web provides a vast array of experiences including multimedia presentations, real-time collaboration, interactive pages, radio and television broadcasts, and the automatic "push" of information to a client computer. Programming languages such as Java, JavaScript, Visual Basic, Cold Fusion and XML are extending the capabilities of the Web. A growing amount of information on the Web is served dynamically from content stored in databases. The Web is therefore not a fixed entity, but one that is in a constant state of development and flux.

For more complete information about the World Wide Web, see Understanding The World Wide Web.

E-MAIL

Electronic mail, or e-mail, allows computer users locally and worldwide to exchange messages. Each user of e-mail has a mailbox address to which messages are sent. Messages sent through e-mail can arrive within a matter of seconds.

A powerful aspect of e-mail is the option to send electronic files to a person's e-mail address. Non-ASCII files, known as binary files, may be attached to e-mail messages. These files are referred to as MIME attachments.MIME stands for Multimedia Internet Mail Extension, and was developed to help e-mail software handle a variety of file types. For example, a document created in Microsoft Word can be attached to an e-mail message and retrieved by the recipient with the appropriate e-mail program. Many e-mail programs, including Eudora, Netscape Messenger, and Microsoft Outlook, offer the ability to read files written in HTML, which is itself a MIME type.

TELNET

Telnet is a program that allows you to log into computers on the Internet and use online databases, library catalogs, chat services, and more. There are no graphics in Telnet sessions, just text. To Telnet to a computer, you must know its address. This can consist of words (locis.loc.gov) or numbers (140.147.254.3). Some services require you to connect to a specific port on the remote computer. In this case, type the port number after the Internet address. Example: telnet nri.reston.va.us 185.

Telnet is available on the World Wide Web. Probably the most common Web-based resources available through Telnet have been library catalogs, though most catalogs have since migrated to the Web. A link to a Telnet resource may look like any other link, but it will launch a Telnet session to make the connection. A Telnet program must be installed on your local computer and configured to your Web browser in order to work.

With the increasing popularity of the Web, Telnet has become less frequently used as a means of access to information on the Internet.

FTP

FTP stands for File Transfer Protocol. This is both a program and the method used to transfer files between computers. Anonymous FTP is an option that allows users to transfer files from thousands of host computers on the Internet to their personal computer account. FTP sites contain books, articles, software, games, images, sounds, multimedia, course work, data sets, and more.

If your computer is directly connected to the Internet via an Ethernet cable, you can use one of several PC software programs, such as WS_FTP for Windows, to conduct a file transfer.

FTP transfers can be performed on the World Wide Web without the need for special software. In this case, the Web browser will suffice. Whenever you download software from a Web site to your local machine, you are using FTP. You can also retrieve FTP files via search engines such as FtpFind, located at http://www.ftpfind.com/. This option is easiest because you do not need to know FTP program commands.

E-MAIL DISCUSSION GROUPS

One of the benefits of the Internet is the opportunity it offers to people worldwide to communicate via e-mail. The Internet is home to a large community of individuals who carry out active discussions organized around topic-oriented forums distributed by e-mail. These are administered by software programs. Probably the most common program is the listserv.

A great variety of topics are covered by listservs, many of them academic in nature. When you subscribe to a listserv, messages from other subscribers are automatically sent to your electronic mailbox. You subscribe to a listserv by sending an e-mail message to a computer program called a listserver. Listservers are located on computer networks throughout the world. This program handles subscription information and distributes messages to and from subscribers. You must have a e-mail account to participate in a listserv discussion group. Visit Tile.net at http://tile.net/ to see an example of a site that offers a searchablecollection of e-mail discussion groups.

Majordomo and Listproc are two other programs that administer e-mail discussion groups. The commands for subscribing to and managing your list memberships are similar to those of listserv.

USENET NEWS

Usenet News is a global electronic bulletin board system in which millions of computer users exchange information on a vast range of topics. The major difference between Usenet News and e-mail discussion groups is the fact that Usenet messages are stored on central computers, and users must connect to these computers to read or download the messages posted to these groups. This is distinct from e-mail distribution, in which messages arrive in the electronic mailboxes of each list member.

Usenet itself is a set of machines that exchanges messages, or articles, from Usenet discussion forums, called newsgroups. Usenet administrators control their own sites, and decide which (if any) newsgroups to sponsor and which remote newsgroups to allow into the system.

There are thousands of Usenet newsgroups in existence. While many are academic in nature, numerous newsgroups are organized around recreational topics. Much serious computer-related work takes place in Usenet discussions. A small number of e-mail discussion groups also exist as Usenet newsgroups.

The Usenet newsfeed can be read by a variety of newsreader software programs. For example, the Netscape suite comes with a newsreader program called Messenger. Newsreaders are also available as standalone products.

FAQ, RFC, FYI

FAQ stands for Frequently Asked Questions. These are periodic postings to Usenet newsgroups that contain a wealth of information related to the topic of the newsgroup. Many FAQs are quite extensive. FAQs are available by subscribing to individual Usenet newsgroups. A Web-based collection of FAQ resources has been collected by The Internet FAQ Consortium and is available at http://www.faqs.org/.

RFC stands for Request for Comments. These are documents created by and distributed to the Internet community to help define the nuts and bolts of the Internet. They contain both technical specifications and general information.

FYI stands for For Your Information. These notes are a subset of RFCs and contain information of interest to new Internet users.

Links to indexes of all three of these information resources are available on the University Libraries Web site at http://library.albany.edu/reference/faqs.html.

CHAT & INSTANT MESSENGING

Chat programs allow users on the Internet to communicate with each other by typing in real time. They are sometimes included as a feature of a Web site, where users can log into the "chat room" to exchange comments and information about the topics addressed on the site. Chat may take other, more wide-ranging forms. For example, America Online is well known for sponsoring a number of topical chat rooms.

Internet Relay Chat (IRC) is a service through which participants can communicate to each other on hundreds of channels. These channels are usually based on specific topics. While many topics are frivolous, substantive conversations are also taking place. To access IRC, you must use an IRC software program.

A variation of chat is the phenomenon of instant messenging. With instant messenging, a user on the Web can contact another user currently logged in and type a conversation. Most famous is America Online's Instant Messenger. ICQ, MSN and Yahoo are other commonly-used chat programs.

Other types of real-time communication are addressed in the tutorial Understanding the World Wide Web.

MUD/MUSH/MOO/MUCK/DUM/MUSE

MUD stands for Multi User Dimension. MUDs, and their variations listed above, are multi-user virtual reality games based on simulated worlds. Traditionally text based, graphical MUDs now exist. There are MUDs of all kinds on the Internet, and many can be joined free of charge.